How to Recognize Official First Choice Communications
Protecting Your Business Starts With Knowing What to Trust
Email Addresses We Send From
Automated communications from First Choice are sent from the following addresses:
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info@firstchoice.io — Monthly updates and company communications
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rossupport@firstchoice.io — Automated support ticket responses
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merchantsupport@firstchoice.io — Merchant ticket updates and responses
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rossupport@firstchoice.io — POS ticket updates and responses
Individual team members may contact you directly using email addresses formatted as firstnameinitial/lastname@firstchoice.io, E.g. John Doe Jdoe@firstchoice.io. All First Choice email addresses end in "@firstchoice.io". We do not send individual emails from any other domains.
Ticket email responses will come from emails formatted as rossupport or merchantsupport, plus the record number of our ticket system, followed by @firstchoice.io Such as ,rossupport+recewL2ocxr3ffvKW@firstchoice.io
Where our Links Go
Links in our marketing emails generally lead to one of:
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http://help.firstchoicepos.com — Help center, documentation, and system guides
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status.firstchoicepos.com — First Choice server and system status
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http://shop.firstchoicepos.com — First Choice online store
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http://fcmhelp.com — Remote support and installation software
If Something Looks Wrong
Do not reply to the message, and do not click anything in it. Instead:
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Call us at 7185220909 and ask for Support
OR
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Email info@firstchoice.io and attach the message
Protecting your business is part of what we owe you as a partner.