Below is a guide to enabling and setting up return policies that can then be applied to specific locations or items.
Ensure that the “Return Policy” enterprise configuration or Add-On is enabled before proceeding to set up return policies.
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Open Backoffice.
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Click “General” in the Main Navigation menu and select “Return Policy” from the scrollable dropdown.
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Click “New” at the top right to create a new return policy.
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Enter the return policy name, and proceed to select preferred configurations.
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Select the “Block Return” configuration to block returns for items with this return policy.
Items
Locations/ Sites
Additional configurations coming soon…
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Select a specific number of days during which to allow returns.
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Select “Block Exchange” or a specific number of days since the sale during which to allow exchange.
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Select the “Don’t Refund Exchange Difference” checkbox to block money from being returned to the customer when doing an exchange with the item.
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Use the designated fields to apply a restocking fee amount or percentage when returning this item.
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Click “Save” at the top right to save new configurations.